Basic Features of Call Processing

BASIC FEATURES OF CALL PROCESSING

ebx_-764046279.gif

Your Versa-Link ATX-250 is a powerful Computerized Call Processor that allows more than one telephone device to share a single phone line. Versa-Link is compatible with standard telecommunication and off ice equipment including: Facsimile (FAX) machines, computer MODEMS, PC FAX Boards, single and multi-line telephone systems,

answering machines, WATS lines, phone mail systems, credit approval systems, and loop start TELEX equipment.

 

Versa-Link allows you to expand your present communications network without installing an expensive dedicated phone line for each device. Versa-Link provides for greater utilization of phone lines and office equipment.

 

Basic Features

 

Versa-Link is a 24-hour communications control center that automatically analyzes and routes incoming calls to the proper equipment. Your Versa-Link ATX-250 permits a caller to remotely access your telephone, FAX machine, computer MODEM, or other equipment you may have attached. Standard features include: - Auto

FAX Detection - CALL OPTI-MIZER – Automatic Ring-through to your most-used equipment - Manual Transfer - Calling Party Hang Up Detect.

 

CALL OPTI-MIZER is a unique feature that makes your phone line look more like a dedicated voice line to voice callers, and more like a dedicated data line to FAX or computer MODEM callers.

 

ebx_1991889737.gif

Calls can be manually transferred at any time by either the caller or he called party.

 

Versa-Link’s data protection feature allows you to transmit FAX or computer MODEM data without the fear of someone disturbing the transmission by picking up an extension phone. It also gives you peace of mind knowing that your voice call will never be interrupted by a FAX or MODEM.

 

Another unique feature is Versa-Links surge suppressor

which provides added protection from lightning strikes a voltage surges that could damage your sensitive communications equipment.

 

 

 

Call Processing

 

Call processing is the task of routing telephone voice and

data calls to one of several destinations. Your phoneebx_199845959.gif

 

company can be considered a very large call processor.

To better understand the principles behind call processing, consider the following example:

 

l A receptionist who answers all incoming calls

(in this case, the Versa-Link ATX-250)

l A Customer Service Agent.

l A sales agent.

 

ebx_326143199.gif

When a phone call comes in, the Versa-Link acts as a

receptionist and answers the call. If the caller requests the

sales agent by dialing an access code, the Versa-Link will

transfer the call without disturbing anyone else. If no code

is dialed, the call is automatically directed to the customer

service agent for information and further routing. The

customer service agent may re-direct calls to the sales

agent by entering the proper access code.

ebx_1244765292.gif

 

Your ATX-250 can be used to process calls to your voice

and data equipment, just as it did in the above example. If

you are adding FAX or a computer MODEM to a voice line,

you have:

 

l A Versa-Link ATX-250 that answers all calls

and transfers them to the proper device.

l A telephone system that handles most calls.

l A FAX machine or a computer MODEM.

 

This is just one application. As you will see, your Versa-

Link is not just a switch. It’s a very smart call processor

that does exactly what it’s told to do, and does it very well.