Call processing is the task of routing telephone voice and
data calls to one of several destinations. Your phone
company can be considered a very large call processor.
To better understand the principles behind call processing, consider the following example:
A receptionist who answers all incoming calls
(in this case, the Versa-Link ATX-300)
A Customer Service Agent.
A sales agent.
When a phone call comes in, the Versa-Link acts as a
receptionist and answers the call. If the caller requests the sales agent by dialing an access code, the Versa-Link will transfer the call without disturbing anyone else. If no code is dialed, the call is automatically directed to the customer service agent for information and further routing. The customer service agent may re-direct calls to the sales agent by entering the proper access code.
Your ATX-300 can be used to process calls to your voice
and data equipment, just as it did in the above example. If
you are adding FAX or a computer MODEM to a voice line, you have:
A Versa-Link ATX-300 that answers all calls and transfers them to the proper device.
A telephone system that handles most calls.
A FAX machine or a computer MODEM.
This is just one application. As you will see, your Versa-Link is not just a switch. It’s a very smart call processor
that does exactly what it’s told to do, and does it very well.