The following section covers installation of your Versa-Link ATX-300 in various applications. Your "ATX-300 INSTALLATION MANUAL" contains more detailed information about most telephone systems and applications.
NOTE: You may want to call a local telephone service company (listed in the Yellow Pages under "Telephone Equipment and Service") to install the necessary jacks between the telephone company's line and your internal wiring.
Initial Check Out
Your ATX-300 shipping carton should contain the following equipment:
- Your Versa-Link ATX-300
- An AC wall transformer with cord
- One modular telephone cable
Plug the 12 Volt AC wall transformer into an electrical outlet (110 Volt AC, 50-60 Hz) and plug its power cord into the power connector on the back of your ATX-300. The LED indicator on the front of your ATX-300 should now be lit, showing that power is on and the ATX-300 is operating.
Connecting to the Phone Line
WHAT LINE DO I I USE?
Locate and identify the telephone line to which you plan to attach your ATX-300. If you are using a multi-line telephone system with rollover, use the last line in the rollover sequence.
WHERE DO I CONNECT MY ATX-300?
Locate a point on the line between the telephone company and all existing telephone equipment and extensions attached to this line. Disconnect all telephone equipment and extensions from the telephone line. They will later be re-connected to the telephone line THROUGH your ATX-300. You may need to install RJ-11 jacks to facilitate installation of your ATX-300.
IMPORTANT: One function of your ATX 300 is to receive incoming calls and then distribute them to the proper equipment. For this reason it is VERY important that your ATX-300 be installed ahead of all existing telephone extensions and equipment.
Attach the incoming telephone line to the LINE connector on the back of your ATX-300. The ATX-300 should now be the only device connected to this telephone line.
Reconnecting Your Telephone System
If you are using this line for voice communication, you will need to reconnect your telephone system THROUGH THE ATX-300. First, you will want to determine what type of phone system you have.
Single Line Telephones
Attach your telephone system to the DEVICE 1 connector on the back of your ATX-300. If you have only one phone with no extensions, you can connect the phone by plugging it into the DEVICE 1 connector on your ATX-300. If you have extensions, attach the DEVICE 1 connector to one of the extension jacks. This will re-connect all the extensions.
Multi-Line Telephones
If you are using a multi-line Key system, attach your KSU telephone input for the selected line to the DEVICE 1 connector on the back of your ATX-300.
NOTE: Your ATX-300 is not designed to operate at a station port of a KSU. It will only operate on the trunk side of a key system.
If you are using a two-line feature phone system with no controller (called an RJ-14 system), connect the telephone cable attached to the selected line of your dual line phone system to the DEVICE 1 connector on the back of your ATX-300.
PBX (Private Branch Exchange)
Your ATX-300 can be used at a station extension of any PBX. It can also be used on the trunk side of most loop-start PBX's Whether you are installing your ATX-300 on a station extension or on a PBX trunk, first verify that the circuit is compatible by testing it with a single-line telephone. If you are unable to get a dial tone, the line is not compatible.
WARNING: Improper connections to PBX extensions and trunks can cause damage to telephone equipment. If you are in doubt, contact your local telephone service company.
Products are available to allow use of loop-start equipment on a ground-start PBX trunk. Contact your local telephone service company or our experts here at Multi-Link.
Attaching Other Devices (Fax, Modem, Etc.)
When you attach your FAX, computer MODEM, credit terminal, or other equipment, set the equipment to answer incoming calls on the first or second ring, if possible.
How you attach your data equipment depends entirely on what you want your system to do. Some of the most popular applications are listed below:
Adding FAX to a Voice Line
When adding FAX to a voice line, attach your FAX to the DEVICE 2 connector on the back of your ATX-300. See your installation manual for details.
Operate your ATX-300 in AUTO mode. Also activate auto FAX tone detection. Configuration switches 1 and 6 should be set to the “up” position. This is the factory setting.
If necessary, change the configuration switch on the back of your ATX-300. Unplug the ATX-300 power cord for about 2 seconds and re-connect it to activate the new settings. In addition, you may also want to turn on
CALL OPTI-MIZER if you are using your ATX-300 on a multi-line system. See section 4.2.3 for details.
Adding Voice to a FAX Line
If you are expanding the use of your FAX line you will want to move your telephone system to the DEVICE 2 connector and attach your FAX machine to DEVICE 1. This will allow all incoming calls to go directly to your FAX machine.
Outbound calls can be made as usual, and incoming calls are possible using manual transfer.
You will want to disable auto FAX tone
detection. Set the configuration switch position
6 to the “down” position. Unplug the power cord from your ATX-300 for about 2 seconds and re-connect it to activate the new switch settings.
In addition, you may want to operate your ATX-300 in SEMI mode if 100% of the incoming traffic for this line will go to the FAX machine. See section 6.2 for a description of SEMI mode.
Allowing Two Data Devices to Share One Line
If you are using FAX, attach your FAX machine to the DEVICE 1 connector on the back of your ATX-300. Attach your other data devices to the DEVICE 2 and DEVICE 3 connectors.
If you are not using FAX, choose the data device that most of your incoming calls should go to. Attach this device to the DEVICE 1 connector on the back of your ATX-300. Attach the other data devices to the DEVICE 2 and DEVICE 3 connectors.
If you are not using FAX, or if your FAX is attached to DEVICE 1, you should disable auto FAX detection. Set the configuration switch position 6 to the "down" position. Unplug the power cord from your ATX-250 for about 2 seconds and re-connect it to activate the new switch settings.
Adding an Answering Machine
If you use an answering machine, attach it to the same connector that your telephone system is attached to. You may either connect your telephone system through your answering machine, if a connector is provided on the answering machine for that purpose, or you may need to use a multi-outlet Y-adapter. You may also want to leave instructions on the outgoing message to instruct callers on how to access your data equipment. If you have a FAX attached to DEVICE 2, remember to give out your device selection code for access to your FAX, so that callers with manually dialed FAX machines can send you messages while you are not there. A sample message might be:
"Hello, this is ______, If you would like to leave a FAX message, press star-two to ring our FAX machine. If you would like to leave a voice message, please begin speaking after the tone. Thank you for calling."
Configuring the ATX-300 to Your Application
Depending on your application, you may want to change the factory settings of the configuration switches or change the device selection codes. For a detailed description of all the operational features, and step-by-step information on how to select them, see section 6, PROGRAMMABLE FEATURES.
General Rules of Installation
When installing your ATX-300 there are three general principles to keep in mind:
1. Your ATX-300 must be the only device directly connected to the telephone company’s incoming line.
There cannot be any extensions or data devices connected in parallel with your ATX-300 on this line. All extensions and data devices must be connected to one of the DEVICE ports on the back of your ATX-300.
For example, if you connect your ATX-300 in the following way, it will not function properly:
Ringing will be heard in the background if a call is answered by one of the extension phones. Also, your ATX-300 cannot prevent an extension phone from being lifted and interrupting a FAX call. For the same reason, party lines and off premise extensions (OPX), including answering services located away from your building, are not compatible with your ATX-300. Do not install an ATX-300 if you are on a party line or have an OPX.
2. Your ATX-300 is intended for use with standard modular RJ-11 jacks.
Many key system station jacks look the same, but are not wired for the RJ-11 standard. In addition, some ground-start PBX trunks are incompatible. Neither an ATX-300 nor a FAX machine will operate if connected to this point. The general rule is: if a SINGLE-LINE telephone will work on the connector, your ATX-300 will work. You can usually use a telephone line tester to verify that the jack is wired for RJ-11.
Manual transfers are accomplished by entering touch-tones or dial pulses.
Some multi-line key systems do not allow tone or dial pulse generation on incoming calls. To determine if the key system is capable of manually transferring an incoming call, call the line on which you wish to install your ATX-300 from another location, and listen to determine if the person who answers can dial touch-tones. Pulse-dialing telephone equipment and some key systems do not generate the * or # signals. You can overcome this limitation by changing the ATX-300 device selection codes to new codes that do not contain * or #. See section 6.1 to change device selection codes.
On a few key systems, dialing * # will unlock the keypad to once again dial touch-tones. Try dialing * # * 2, for example, to manually transfer to your FAX machine.
On some key systems that do not allow tone generation on inbound calls, you can fool the telephone system into thinking it is making an outbound call by pressing the "FLASH" key, and then dialing * 2 To keep from hanging up on the caller, activate the "Protected Hook Flash" feature. See section 6.3.