Your ATX-300 will route incoming calls to
the proper equipment and prevent other
devices from interfering with the ongoing
communication.
When your ATX-300 is operating in either
SEMI or AUTO modes, it will only allow one
DEVICE port to access the telephone line
at one time. For example, if you are sending
or receiving a FAX, your telephones and
extensions will be unable to interrupt the
communication.
If you wish to transfer the call to another
device, you can do so by dialing the proper
device selection code. Either the caller or
the called party can transfer the calls. (see section 4.2.2)
Incoming calls can be routed to your communications
equipment in several ways.
- Calls may be automatically transferred to
your FAX machine if the caller is a FAX that
produces a FAX identification tone.
- Calls may be manually transferred by
entering touch tones from either end of the
line or with pulse dialing telephone equipment
attached directly to your Versa-Link
ATX-300. In AUTO mode, tones may be
entered by the calling party any time after
the first ring. In SEMI mode, tones may only
be entered after the call is answered.
- Calls can be transferred to your MODEM
if the caller is an auto-dial MODEM that
dials the proper device selection code.
- All calls may be transferred to DEVICE 2
after hours if CALL OPTI-MIZER is activated.
Most FAX machines have the capability to dial the
receiving FAX number from memory. When the
number is dialed, an identification tone is produced
every 3-1/2 seconds that allows call processing
equipment, like your ATX-300, to identify the call as
originating from a FAX. When auto FAX tone
detection is turned on, your ATX-300 will transfer
these calls to DEVICE 2, where your FAX machine is
normally connected.
NOTE: Many FAX machines allow both voice and
FAX calls to be dialed manually from their keyboard.
Also, some older FAX machines do not have auto-dialing
capability. These machines may not always
produce the necessary identification tone for
automatic transfer. Manual dialed FAX calls will ring
through to your telephone system and are easily
transferred to your FAX by dialing * 2
It is possible for female voices to produce sounds of
the same pitch as the FAX identification (CNG) tone.
To avoid inadvertant transfers, your ATX-300 only
monitors the initial stage of incoming calls for CNG
tones. Also, in SEMI mode, your ATX-300 requires
two CNG tones at the proper interval before it
transfers the call automatically.
To transfer calls to a selected device, enter the
proper device selection code on your telephone (or
other equipment). The factory settings for the device
selection codes are:
Device Selection Codes
DEVICE 1 * 1
DEVICE 2 * 2
DEVICE 3 * 3
These device selection codes can be changed. See section 7.2 for detailed information on changing these codes.
The caller can manually transfer a call by using touch-tone telephones or other equipment. The called party can manually transfer a call with either touch-tone or pulse-dailing equipment connected through the ATX-300. If you plan to manually transfer calls with a pulse-dailing telephone, change your device selection codes to avoid the use of the * and # symbols.
WHEN CAN I ENTER A DEVICE SELECTION CODE?
Device selection codes can be entered any time a call is in process. In AUTO mode, a caller can start entering device selection codes two seconds after hearing the first ring. This allows calls to be processed while the system is unattended.
CORRECTING MISTAKES
If a mistake is made entering a device selection code, stop entering tones for five seconds or longer and reenter the correct device selection code.
TRANSFER DEFEAT
Dialing "80" on an inbound call will cause you ATX-300 to ignore all device selection codes for the rest of that call. This is useful if you are calling into an answering machine to get you messages. This will prevent tones that may be on your incoming message tape from accidentally transferring you call.
Often it is desirable for all calls after hours and on
weekends to go directly to the FAX machine or
another automatic telephone device. This is
especially useful when expanding a voice line with
FAX and/or MODEM.
The primary application is for a company that has
several incoming lines with rollover. Only one
number is dialed by callers for voice traffic. If that line
is busy, the telephone company “rolls over” the call
to a second incoming line. If the second line is busy,
the call “rolls over”, and so on until the incoming call
finds a line that is not busy.
The last line is published as the FAX number. Any
incoming FAX call will ring in on-this line. During the
day, the last line is primarily used for voice, but may
also be used for both incoming and outgoing FAX.
However, at night, any call coming in on the last line
is assumed to be a FAX. This is because all other
lines would have to be busy for a voice call to come
in on this line.
The CALL OPTI-MIZER feature will count the number of times the telephone (attached to DEVICE 1) rings, after an incoming call has been screened for Auto-dial FAX tones and device codes. If the phone is not answered in 5 rings (this number is programmable - see section 7.3), your ATX-300 will assume that the office is unattended and that this call and all future calls should go to the FAX.
Your ATX-300 will immediately begin ringing this call to the FAX. (If your FAX has programmable ring selection, set it to answer on the earliest possible ring)
At this time, your ATX-300 begins to operate in NIGHT FUNCTION. Now, incoming calls will ring your telephone system only 2 times (programmable - see section 7.3), and then immediately ring the FAX. This will allow future incoming calls to go to the FAX sooner, with less chance of the caller hanging up before the FAX answers.
NIGHT FUNCTION is de-activated when
you answer an incoming telephone call on
this line within 2 rings or make an outgoing
call on this line. Your ATX-300 will now
operate in normal daytime function. This
method of determining day/night/weekend is
much simpler than using a clock or calendar
which must continually be updated.
In the above example, a telephone system
was connected to DEVICE 1, and a FAX to
DEVICE 2. Of course, the other devices
may be substituted to fit your application.
IN SUMMARY, CALL OPTI-MIZER can be
used when: (a) You want all calls after hours
to go to your FAX or MODEM on DEVICE 2
- and - (b) You DO NOT have an answering
machine on the same incoming line as
your FAX or MODEM.
CALL OPTI-MIZER can be used in either AUTO or SEMI modes. See section 7.1.3 to activate CALL OPTI-MIZER.
Some local telephone companies have a line disconnect function which is performed at the central office switch. This disconnect function detects the phone line voltage drop that occurs when one party hangs up on a call. The Versa-Link ATX-300 now has "Calling Party Hang-Up Detect" which detects the line voltage drop, disconnects the call routing and resets the Versa-Link for new calls.